Questions and answers
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Getting started
What is Kind Post?
Your family posts photos and short stories from their phones. Once a month we turn them into a large-print magazine. The family reads it online, and we can print it and mail it to Grandma.
How long does it take to set up?
About five minutes. You add Grandma's name, a name for the magazine, a few relatives and the day it arrives.
Who should start it?
Usually the person who already keeps the family group chat going. They become the organizer: they invite people, look over each issue and choose when it prints.
How many relatives can join?
As many as you like. Issues are best with four or more people posting.
For Grandma
Does Grandma need a phone, a computer or an account?
No. She gets a paper magazine in her mailbox. There's nothing for her to set up, sign or pay.
How big is the print?
Body text is 16 point or 18 point, your choice, and never smaller. Headlines are bigger still. The paper is silk, which cuts glare.
Will she know who everyone is?
Yes. Every story shows the person's face, name and relationship: "Mike — your son, Denver." The first issue has a full who's who page.
Can she read it online too?
If she likes screens, she'll be able to read it with one tap, with no password. The paper magazine keeps coming either way.
Posting
What does a relative have to do?
Tap the link in the invite, check their name, and add a photo. That's it. No app to install and no password. A photo with no words is a complete post.
What if someone never posts?
Friendly reminders go out before press day, and they never single anyone out. You can also post a photo for them. They're told, and they can change it or take it out.
How much text fits?
A sentence or two is perfect. Longer stories get a page of their own. We show you as you type whether it fits.
What about photos sent by text?
They work. Small photos are printed smaller, so they never look blurry.
Printing and delivery
What does the magazine look like?
8, 12 or 16 full-color pages, 8.5 by 11 inches, stapled like a magazine, on silk paper. It arrives flat in an envelope.
When does it arrive?
You pick the day of the month it should land. Posts close about 8 days before, and we print and mail it right away.
What does the envelope say?
"From your family" and the name of your magazine, above her address. It never looks like junk mail.
What if there aren't many posts this month?
The issue still looks full. We add pages made from your family's own news. Think a word search of family names, conversation starters and a photo collage.
Plans and billing
How much does it cost?
The first 3 issues are free online. After that, reading online is $5.99 a month. Printed issues start at $12.42 a month with a yearly plan.
Can relatives chip in?
Not yet. A shared family pot is coming after launch. For now the organizer's card pays for printing.
What if we don't like the first printed issue?
If the first printed issue isn't something you're proud to give, we'll refund it.
Privacy
Who can see our photos?
Only the people you invite. Nothing is public, nothing is searchable, and photos are served only to family members.
Do you use our photos to train AI?
No. We never use your family's photos or words to train AI models.
Who can see Grandma's address?
Only the organizer, who can change it, and co-editors, who can see it.